reach further across your community
About level360 Insights
I help libraries evaluate their digital maturity, craft digital strategies and cultivate an innovative culture, to build sustainable growth. With over 20 years experience in the digital industry, I can bring tangible value to your organization.
The era of the standalone, one-off digital project is over. Today’s landscape requires organizations to design, build and scale truly transformative digital experiences. The process begins by evaluating your digital maturity, and then revealing where you have gaps, where you’re at par, and where you are most strong.
Accelerated and common disruptions in digital technologies and the library sector have transformed patron expectations. Patrons now require intelligent experiences that are intuitive, flexible, consistent and personalized. A failure to meet these needs can have a profoundly adverse effect on an organization.
put digital at the core of your library
Digital commands continuous disruption in the way you think, the way you work, and the way you engage with your patrons. I inspire my clients to nurture new ventures, using approaches that break free from “business as usual”.
The creative process used to identify pain points and source solutions.
The process of establishing strategies and tactics used to alleviate pain points.
The process of executing the plan that was developed to alleviate the identified pain points.
The process of measuring project outcomes, making adjustments and celebrating your wins.
what is level360 Insights?
To guide libraries as they expand their reach in the community past the confines of their physical structures.
To expand access to knowledge for all global citizens.
I value innovation in my thinking, leadership in my industry and accountability to my clients.
I work primarily with public library systems located in the United States.
digital customer experience
I help my clients craft digital customer experience strategies, implement them and continuously optimize them for long-term success. Whether you’re providing patrons with a unified offline and online experience, expanding into new geographies or incubating a new service, I offer solutions aligned to your growth strategy.
I help you build a culture that makes digital an integral part of your organization.
I challenge assumptions and solve problems from the ground up.
I infuse digital as an enabler to supercharge your library’s strategy
strategic advantages of a digital strategy
Get In touch
available from 8:00am – 6:00pm EST